Adaptive SLA management along value chains for service individualization

Karaenke, Paul and Micsik, András and Kirn, Stefan (2009) Adaptive SLA management along value chains for service individualization. In: ISSS 2009. Proceedings of the 1st international symposium on services science. Berlin, 2009..

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The object of our investigation is a software architecture for adaptive Service Level Agreement (SLA) management in value chains for service individualization. We address the problem that current SLA management is not capable to represent the full complexity of SLAs existing in real-world service industries. The problem is investigated from a functional-analytical supply chain perspective. The solution is developed from a software architecture modeling perspective according to the design science paradigm. The contribution of this paper is a software architecture that facilitates SLA negotiation and SLA-based resource management in complex agreement hierarchies. The architecture is validated in an application scenario from the airport logistics domain.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: SLA management, value chains, SOA
Subjects: Q Science > QA Mathematics and Computer Science > QA75 Electronic computers. Computer science / számítástechnika, számítógéptudomány
Divisions: Department of Distributed Systems
Depositing User: Eszter Nagy
Date Deposited: 11 Dec 2012 16:04
Last Modified: 11 Dec 2012 16:04

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