The Machine’s Role in Human’s Service Automation and Knowledge Sharing

Héder, Mihály (2014) The Machine’s Role in Human’s Service Automation and Knowledge Sharing. AI AND SOCIETY : THE JOURNAL OF HUMAN-CENTERED SYSTEMS AND MACHINE INTELLIGENCE, 29 (2). pp. 185-192. ISSN 0951-5666 10.1007/s00146-013-0474-y

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Abstract

The possibility of interacting with remote services in natural language opens up new opportunities for sharing knowledge and for automating services. Easy-to-use, text-based interfaces might provide more democratic access to legal information, government services, and everyday knowledge as well. However, the methodology of engineering robust natural language interfaces is very diverse and widely deployed solutions are still yet to come. The main contribution is a detailed problem analysis on the theoretical level, which reveals that a text-based interface is best understood as an artificial agent that represents the interests of the remote party who is separated in time and space from the client. A possible ethical issue about the development of such an agent is also discussed.

Item Type: Article
Subjects: Q Science > QA Mathematics and Computer Science > QA75 Electronic computers. Computer science / számítástechnika, számítógéptudomány
Divisions: Department of Network Security and Internet Technologies
Depositing User: Mihály Héder
Date Deposited: 26 Sep 2014 19:01
Last Modified: 26 Sep 2014 19:01
URI: http://eprints.sztaki.hu/id/eprint/7992

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